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How do I download my mp3s?
You download your mp3 simply by clicking on the links
sent to your given email directly after successful payment.
I
closed my browser with
my download links
and I can't get
back to that page. How do I download my music
that I just purchased
?
Shortly after
processing your purchase, our
system automatically sent you an email
confirmation of your order to the address you
designated when purchasing music. Please refer
to that email confirmation and re-start the
download process again by using the "Download"
link located in the body of the email. If you
did not receive that email or discarded it,
then please contact Customer Service by filling
out a service request click here.
How long are the links valid?
Each link is
valid for 48 hours after successful payment.. This means, you
have 48 hours to download your mp3s after
payment is received.
MP3 QUALITY
How are the mp3-files
encoded?
All files are encoded in high-quality 192kbps
MP3-files, using the original source to
ensure maximum sound quality.
Are PHATINC music downloads Limited by
DRM?
NO, use our music
in your car, home stereo and CPU! Digital rights management (DRM)
was developed for the traditional music industry as a means of
protection against online spread of commercially marketed material. DRM is....a good thing., but in this case Phatinc believes it disables artist, in that it limits their ability to grow a fan base. We don't
want our customers limited in how they listen to the music and with whom the
customer listens to the music after purchase.
PRICING
-
Single for
0.89
U.S. Cents
containing 1 Song. Phatinc
minimum site
transaction
purchase, must exceed a total
of $5 U.S. DOLLARS.
-
Album for 8.89 U.S. Dollars containing 12
Songs OR MORE.*
*PRICES SUBJECT TO CHANGE WITHOUT NOTICE
PAYMENT METHOD
How do
I pay? Is it secure?
All payments to Phatinc Music are done
through
PayPal. It's simple and fast. All you need is a Paypal account. If you
don't have one already, you can sign up within a few simple steps.
They accept all major credit cards and direct debit from your
account!
Do you collect personal information?
No.
We're not interested in any information about your personal behavior or anything. As the payment is done with
PayPal, Phatinc doesn't
collect info about your accounting. The only thing we keep is your
email to inform you about further releases from the artists.
PHILOSOPHY
Why does Phatinc
Music sell mp3s?
We
believe that music has a value, regardless on what media it comes
on. People who agree should have the possibility to buy MP3 for a
small fee that represents the artist and label earnings of a
traditional record sale. Phatinc ask our
customers to handle Mp3 downloads respectfully. Only for private
use.
Please note, that you will - just like when buying a CD
- have a copyrighted recording. All rights of the producer and the
owner are protected by copyright.
How to...
I am having
problems purchasing music from
your site.
A: If your credit card was declined during the purchase
process, please ensure that you have entered all required
information accurately. If all information has been entered correctly
and it still fails, then close down all instances of your browser and
try to place your order again.
How do I copy or "burn" tracks to a CD?
A: To copy or "burn" tracks to CD, we recommend that you use
the Windows Media Player (v.9.x). Go to
http://windowsupdate.microsoft.com to update your
Windows Media Player. Once updated, please refer to the Help section in
the Windows Media Player for detailed instructions on how to burn a CD. For your
convenience, we’ve included some basic steps here:
- Create a playlist by going to "Media Library". Click on
Playlist-New Playlist. Give your new playlist a name. Populate the
playlist with the songs you want burned to CD.
- Click on "Copy to CD or Device" in the navigation bar on the
left. Choose the playlist you want to burn to CD under "Items to
Copy". Then on the top right side under "Items on Device", click on
the down arrow which will bring down a drop down menu that will
allow you to choose the device that you want to copy to. Choose the
CD burning option.
- Click on the "Copy" button on the top right hand side of the
Windows Media Player. That's it.
Note: Before burning a CD, we recommend that you shut down any other
applications running in the background as this can be a memory intensive
process. Check your systray (bottom right hand corner next to your
system time) and shut down any other CD burning applications (i.e.:
Nero, Roxio, Musicmatch, etc.) that may be running. If you choose a
third party burning application like Nero or Roxio to burn your CDs and
continue to experience problems, please contact their customer support
department for assistance.
OTHER RESOURCE TIPS
How do I copy music to my Portable Device?
A: Please check Microsoft's "Cool Devices" list found here (http://windowsmedia.com/9series/Personalization/CoolDevices.asp)
to ensure that your device is compatible with the Windows Media Player
(v.9.x). To update your Windows Media Player, go here
http://windowsupdate.microsoft.com. Once you've updated the Windows
Media Player and confirmed that the Windows Media Player can recognize
your device, please refer to the Help section in the Windows Media
Player for detailed instructions on how to copy music to your Portable
Device. For your convenience, we've included some basic steps here:
- Create a playlist by going to "Media Library". Click on
Playlist-New Playlist. Give your new playlist a name. Populate the
playlist with the songs you want exported to your device.
- Click on "Copy to CD or Device" in the navigation bar on the
left. Choose the playlist you want to export to your device under
"Items to Copy". Then on the top right side under "Items on Device",
click on the down arrow which will bring down a drop down menu that
will allow you to choose the device that you want to copy to. Choose
your portable device.
- Click on the "Copy" button on the top right hand side of the
Windows Media Player. That's it.
How do I find the tracks I downloaded?
A: You can do a search for your tracks by going to the START
MENU-- SEARCH -- FOR FILES AND FOLDER. Set the search parameters to
check all local drives, then enter **.mp3 or "*.wma (no quotes) in the search
field. Once the requested search parameters are entered, click the
SEARCH NOW button. The filename for the MP3 or WMA files purchased from us or
one of our partners is usually in the form of "_.mp3" or "_.wma".
If you are downloading music for the first time, your computer will save
your music to a temp folder by default. When the box comes up to save
your music before downloading, you can change the destination of where
your music will be saved. We recommend saving it to "my documents/ my
music". Second, we recommend you check that Internet Explorer is not set
to stream music by default. To fix this:
- Go to Internet Explorer and then click on the Media
button.
- At the bottom left-hand corner, select the Media Options
drop-down menu and select Settings. Then remove the check
mark next to Play web media in the bar.
Note: If trying to right-click on "Download" and "Save target as"
prior to the aforementioned steps the track would stream instead of
being saved.
After changing this setting, save it to "my documents/my music" as you
normally would.
Lastly, we recommend that you configure the Windows Media Player to save
your music to the "My Documents/My Music" folder. You can do this by:
- Click on Tools and then select options.
- Click on the Copy Music tab. You should see "copy music
to this location"; there it should say "My Documents/My Music". If
not click on the Change button.
- Click Apply and then Ok
I am using AOL as my browser and cannot get my tracks to download.
What do I do?
A: On the download screen that indicates that the licenses
have been stored to your computer, you will need to do a right-click on
the "Download" link and select "Save Target As…" Then specify the name
of the folder you wish to save it in. We recommend saving it to the "My
Music" folder located in the "My Documents" folder.
I can't seem to download the song(s) I purchased. Can I get a
refund?
A:
all sales of
digital downloads are final, however we will correct any multi
song/album over charges of same day downloading of same song or album
only.
Click
here to contact Customer service.
If you did not find your answer here
in this FAQ, please contact a Technical Professional if you require
further assistance.
We thank you for choosing PHATINC.com. We keep
it moving! |
